Terms & Conditions

Effective Date: September 24, 2026

These terms are an agreement between you and Undecided Media, LLC ("we", "us" or "our"), a Massachusetts company. By using any of our websites or services, you agree to them. If you do not agree, please do not use our websites or services.

1. Who we are and what these terms cover

Undecided Media, LLC makes podcasts, videos and online courses. We do business as Undecided with Matt Ferrell, Still To Be Determined, and Trek In Time.

These terms apply to all websites and services we run, including:

  • undecided.tech (Undecided with Matt Ferrell)
  • stilltbd.fm (Still To Be Determined)
  • trekintime.show (Trek In Time)
  • undecided.media
  • academy.undecided.tech (our online courses)

They also cover our email newsletters, member accounts, and the private podcast feeds we give to paying members. We call all of these our "services".

Our shows are also on YouTube, podcast apps and other platforms. When you use those platforms, their own terms apply as well.

2. What we offer

  • Free content. Episodes, videos, articles and show notes that anyone can read, watch or listen to.
  • Free accounts. On some sites you can create a free account, for example to receive our newsletter.
  • Paid memberships. Members pay monthly or yearly for extras, such as members-only posts and private bonus podcasts (for example, Out of Time for Trek In Time members). What each membership includes is described on that site's membership page.
  • Online courses. Courses you buy once on our academy site. Extra terms for courses, including refunds and how long you keep access, are in our Academy Course Terms. If they differ from these terms, the Academy Course Terms apply to your course.

We may add, change or remove features and content over time. If we remove something that is a main part of a paid membership, see section 10.

3. Who can use our services

Anyone can browse our free content. To create an account, become a paid member, or buy a course, you must be at least 18, or have the permission of a parent or guardian. Our services are not directed at children under 16.

4. Your account

Please give us accurate information and keep your email address up to date, because we use it to sign you in. You are responsible for what happens through your account. Do not share your sign-in links or let other people use your account. If you think someone else has used your account, contact us.

5. Paid memberships and course purchases

Payment. Payments are processed by Stripe. Prices are shown on each site's membership or course page, in US dollars unless stated otherwise. Taxes are added where the law requires.

Renewal. Memberships renew automatically at the end of each monthly or yearly period, and your card is charged the price then in effect, until you cancel.

Price changes. If we change a membership price, we will email you before the new price applies to you. It applies from your next renewal. You can cancel before then if you do not want to continue.

Cancelling. You can cancel a membership at any time from your account page on the site. You keep access until the end of the period you have already paid for, and you will not be charged again.

Refunds. We do not give refunds for part of a membership period you have already started, except as set out in section 10, or where the law requires it. Course purchases have their own refund rule, set out in our Academy Course Terms.

Your rights in the EU and UK. If you live in the EU or UK, you may have extra rights to cancel a purchase and get your money back under your local consumer law. Nothing in these terms takes those rights away.

6. Using our content

Everything we publish (episodes, videos, articles, courses, show notes, artwork, logos and the websites themselves) belongs to us or to the people who licensed it to us.

You may watch, listen to, read and share links to our content for your own personal, non-commercial use. You may quote short parts of it with credit, as the law allows.

You may not, without our written permission:

  • copy, re-upload, sell or distribute our episodes, videos, courses or members-only content
  • share a private member podcast feed, or your member or course access, with anyone else
  • use our content or brand in a way that suggests we endorse you

To ask for permission, contact us.

7. Rules for using our services

Please do not:

  • break the law, or use our services to harm, harass or threaten anyone, including other members and our team
  • try to break into our websites, member areas or systems, or get around paywalls or other limits
  • scrape or copy our content in bulk with bots or other automated tools, beyond normal search engine indexing and podcast apps reading our public feeds
  • use our content to train artificial intelligence (AI) models, or feed it into AI tools to recreate it, without our written permission
  • collect other people's names, email addresses or other details from our services
  • send spam, advertise or sell things in comments, or upload viruses or other harmful code
  • pretend to be someone else, or create accounts with fake details or by automated means
  • remove copyright notices or credits from our content
  • open a new account after we have closed yours for breaking these terms
  • use our services in a way that overloads or disrupts them

8. Comments and things you send us

Some of our services let you post comments or send us messages, questions and ideas.

You keep ownership of what you post. By posting it, you give us permission to show, store and share it on our services and in our shows. That permission is free, worldwide, and continues as long as the content is on our services.

If you send us a question, idea or feedback, we may read it or use it on a show (for example, in a listener mailbag episode) or to improve our services, without paying you. We will not share your email address when we do.

Please only post things you have the right to share. Do not post anything illegal, hateful, abusive, or that breaks someone else's rights. We may remove content, or restrict an account, that breaks these rules. We are not required to review everything people post.

9. Our content is not professional advice

Our shows and articles are for information and entertainment. We research carefully, but technology, prices and rules change, and we can make mistakes. Nothing we publish is financial, investment, legal, engineering or other professional advice. Before you make a big decision, such as buying solar panels, a home battery or an electric car, check the details for your own situation and talk to a qualified professional.

10. Ending your account or a service

You can cancel a membership or close your account at any time, as described in section 5.

We may close your account or end your access if you break these terms. For most problems, we will tell you first and give you 7 days to fix it. We may act at once, without warning, for serious misuse, including:

  • sharing a private member feed or your paid access
  • spam, abuse or harassment
  • payment fraud
  • trying to break into our systems

We may also stop offering a service, such as a membership, a show's member extras, or a course, for any reason, with at least 30 days' notice by email. If we stop a paid service before the end of a period you have already paid for, we will refund the unused part. For example, if you paid for a year and we stop the service after six months, we will refund about half.

Our websites link to, and embed content from, other companies, such as YouTube, podcast apps and our sponsors. We do not control them and are not responsible for their content, products or services. Their own terms and privacy policies apply.

Our shows include sponsors. When we are paid to talk about a product, we say so.

12. Our services are provided "as is"

We work hard to keep our services running and accurate, but we cannot promise they will always be available, error-free, or right for your needs. To the extent the law allows, we provide our services "as is", without warranties of any kind beyond those in these terms or those the law does not let us exclude.

13. Limits on our liability

To the extent the law allows:

  • We are not liable for indirect or consequential losses, such as lost profits, lost data or lost business opportunities.
  • Our total liability to you for all claims about our services is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) US $100.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you live in the EU or UK, you keep any rights under your local consumer law that these limits cannot override.

If someone brings a legal claim against us because you broke these terms, broke the law, or posted content that infringes someone else's rights, you agree to cover our reasonable costs of dealing with that claim, to the extent the law allows. This does not apply to anything we caused ourselves.

15. Disagreements

Talk to us first. If you have a problem with our services, please contact us at contact@undecided.media. Most problems can be sorted out quickly this way.

Governing law. These terms are governed by the laws of the Commonwealth of Massachusetts, United States.

Courts. If we cannot resolve a disagreement, it will be decided by the courts of Massachusetts. Either of us may use small claims court if the claim qualifies. If you live in the EU or UK, you may also bring a claim in the courts where you live, and you keep the protection of your local consumer law.

16. Changes to these terms

We may update these terms from time to time. We will change the effective date at the top of this page. If we make an important change that affects paying members or course buyers, we will email you before it takes effect. If you keep using our services after a change takes effect, the new terms apply. If you do not agree, you can cancel as described in section 5.

17. Notices and electronic communication

You agree that we can send you notices, receipts and other messages by email, and that these count as being "in writing". A notice we send by email counts as received 3 days after we send it.

Notices to us should be sent to contact@undecided.media. They count as received 3 days after you send them.

  • Events beyond our control. We are not responsible for delays or failures caused by things we cannot reasonably control, such as outages at our hosting or payment providers, natural disasters or war.
  • Transfer. You may not transfer your account or these terms to someone else. We may transfer these terms if our business, or part of it, is sold or reorganized. Your rights under these terms will not be reduced because of such a transfer.
  • If part of these terms is invalid. The rest still applies.
  • No waiver. If we do not enforce a part of these terms straight away, we can still enforce it later.
  • Whole agreement. These terms, together with our Privacy Policy and Cookie Policy, are the whole agreement between you and us about our services.

19. Contact us

Undecided Media, LLC
125 Westgate Center Drive #1005
Hadley, MA 01035
United States

Phone: +1 339-217-5626
Email: contact@undecided.media
Contact form: https://undecided.media/contact